New Patient Guide

Completing forms in advance saves about ten minutes at the desk. We use four packets depending on your situation: an adult new patient packet, a child new patient packet, a returning patient packet, and a records release packet if you want notes transferred from a previous practice.

Call us on (480) 706-3937 or email service@arizonasvision.com and we will send you the right one. If you would rather complete them here, arrive about ten minutes early.

Tell us your plan when you book and we will verify your benefits before your appointment. You find out what is covered beforehand rather than at the front desk afterward, which is how it should work and frequently does not.

One thing worth understanding: a vision plan covers routine exams and an eyewear allowance, while medical insurance covers the diagnosis and treatment of disease. If we find something medical during a routine exam, follow-up care for it bills to medical insurance. That is how the coverage is structured rather than a choice we make, and we explain it as it comes up.

Usually not. Optomap ultra-widefield imaging captures over eighty percent of your retina in under a second with no drops, so most patients drive themselves home and go straight back to work.

There are clinical situations where dilation gives information imaging cannot, and children often need drops for a different reason: their strong focusing ability can mask their true prescription. We tell you in advance which applies to you.

You leave with a written prescription, an explanation of what we found, and a specific plan with a stated follow-up interval rather than a vague suggestion to come back sometime.

If you ordered eyewear, we call when it is ready, usually within a few days to a week for single vision lenses and longer for progressives, high-index and specialty lenses, which are individually surfaced. At collection we verify the lenses against what was ordered, fit the frame precisely to your face, and check you are seeing well through them.

Adjustments, nose pad replacement, screw tightening and cleaning are free for the life of the glasses. No appointment and no charge. If the fit drifts, and it will, walk in.

If anything is not right, tell us early. A lens that is not quite right or a frame that pinches is fixable, and most complaints turn out to be fit rather than prescription.

Children's exams are adapted to the child, and we do this constantly, so please do not arrive anxious about whether your child will cooperate. For infants and toddlers we use objective techniques that require no response at all. For preschoolers we use pictures and shapes rather than letters.

Two practical things help. Book when your child is normally alert rather than at nap time, and bring a familiar toy. Beyond that, we handle it.

If your child is having drops, expect light sensitivity and blurred near vision for a few hours afterward. Bring sunglasses or a hat, and plan a quiet afternoon rather than homework.

Tell us in advance about anything you need and we will arrange it before you arrive. That includes language assistance, large-print materials, extra time, or wheelchair access requirements. There is no charge for any of it and you do not need to explain why you need it.

Dr. Nguyen practises in both English and Vietnamese. There is no charge for any accommodation.