The WOW Warranty
The WOW Warranty on Eyewear
Glasses live a hard life in Phoenix. They get left in hot cars, dropped on tile, sat on, cleaned with a shirt, and worn through dust storms. We would rather you came back and had it sorted than quietly put up with a pair that no longer fits or sees properly.
The WOW Warranty is our coverage for frames and lenses bought here. Beyond any warranty question, adjustments, nose pad replacement, screw tightening and ultrasonic cleaning are free for as long as you own the glasses. There is no appointment needed and no charge, and you do not need to have bought a warranty for it.
Always included, no claim required
- Frame adjustment whenever the fit drifts, for the life of the glasses
- Nose pad replacement
- Screw tightening and replacement
- Ultrasonic cleaning
- Verification that your lenses still match your prescription
- Advice on whether a problem is repairable or needs replacement, given straight
Coverage terms
The specific coverage period, what is covered, and any cost associated with a claim are confirmed at the time of purchase and provided to you in writing.
We are deliberately not publishing specific terms here that we cannot guarantee are current. Call us on the number at the top of this page or ask at your visit, and you will get the exact terms that apply to what you are buying, before you buy it.
What actually goes wrong with eyewear
After thirty years of taking glasses back across the counter, the failure modes are predictable. Knowing them helps, because most are preventable and a few are not your fault at all.
- Coating crazing
- A fine spider-web pattern across the lens surface, usually caused by heat. A Phoenix dashboard in summer regularly exceeds the temperature at which anti-reflective coatings begin to break down. Once it starts it does not stop and the lens has to be replaced. This is the single most common preventable damage we see.
- Scratches
- Almost always from dry-wiping a dusty lens. Desert grit sits on the surface and a shirt or a tissue drags it across the coating. Rinsing first prevents most of it. No lens is scratch-proof, whatever the packaging says.
- Frame misalignment
- Gradual, and the wearer rarely notices. Removing glasses with one hand twists the frame slightly each time, and over months it adds up. A frame that sits crooked or slides down changes where your pupils sit relative to the lens optics, which affects your vision as well as your comfort.
- Hinge and screw failure
- Screws work loose with normal use, and a loose hinge accelerates wear on the frame itself. Tightening a screw takes seconds and prevents a repair that costs considerably more.
- Nose pad degradation
- Silicone pads harden and discolour over time, particularly with sunscreen and sweat, and hardened pads leave marks and grip poorly. Replacement is free and takes a minute.
- Snapped rims and temples
- Usually impact or being sat on. Some are repairable and some are not, and we will tell you honestly which rather than attempting a repair we expect to fail.
When to bring them in
- The frame sits crooked, or one lens looks higher than the other
- They slide down your nose during the day
- They leave marks on your nose or behind your ears after an hour
- You can hear or feel a loose screw
- Cleaning no longer restores clarity, which usually means coating wear rather than dirt
- Your vision through them has changed, which may be the lenses or may be your prescription
- Anything is cracked, chipped or bent, however minor it looks
Making your eyewear last in this climate
Two habits prevent most of the damage we see, and neither costs anything.
First, never leave glasses in a parked car. A Phoenix dashboard in summer regularly exceeds the temperature at which lens coatings craze and frames warp, and that damage is heat damage rather than a defect. Second, rinse before you wipe. Dry-wiping a dusty lens drags grit across the coating, and that is the origin of most of the scratches we are shown.
- Store in a hard case, particularly in a vehicle
- Rinse with water before cleaning, then use a microfibre cloth
- Avoid paper towels, tissue and shirt fabric, all of which are abrasive
- Remove glasses with both hands so the frame does not twist out of alignment
- Bring them in for a free adjustment as soon as the fit feels off
Related care
- Prescription LensesThe lens matters more than the frame. Materials, coatings, index and design explained plainly, then measured and fitted properly in Ahwatukee.
- Designer FramesGucci, Prada, Ray-Ban, Oakley and Maui Jim, fitted by opticians who measure properly. A frame that fits beats a frame that is merely fashionable.
- Progressive LensesProgressive lenses fitted properly in Ahwatukee. Why some people never adapt, what separates lens tiers, and how measurement decides the outcome.
The WOW Warranty questions, answered
What exactly does the WOW Warranty cover?
The specific terms are confirmed at purchase and given to you in writing. Call us and we will tell you exactly what applies to the frames and lenses you are considering. We would rather quote you accurate current terms than publish something that may have changed.
Do adjustments cost anything?
No. Adjustments, nose pads, screws and cleaning are free for the life of the glasses, whether or not there is a warranty claim involved. Walk in and we will sort it.
My glasses were damaged in a hot car. Is that covered?
Heat damage to coatings and frames is generally treated as damage rather than defect, and coverage depends on your specific terms. Bring them in and we will look at them honestly and tell you the options, including whether a repair is sensible.
Does the warranty apply if I bought the frame elsewhere?
The WOW Warranty covers eyewear purchased at Arizona's Vision. We are still happy to adjust and clean glasses bought elsewhere, and we do that regularly at no charge.
What if my prescription changes during the warranty period?
A prescription change is a separate matter from warranty coverage, though there are often options worth discussing. Come in, we will check the current prescription against the lenses and talk through what makes sense.
Book an appointment with a doctor who has time for you
We schedule 2 patients an hour, so your exam is unhurried and your questions get answered. Most patients are seen within a few days.